FAQ

Orders & shipping

When will my order ship?

Orders are processed within 1–3 business days, then shipped.

How long does delivery take?

Average transit time is 7–11 days after dispatch. Weather, holidays and carrier delays can occasionally add time.

Will I get a tracking number?

Yes. Every order is tracked, and your tracking number is emailed once your lamp ships. You can also check it on our Track Your Order page.

Can I cancel or change my order?

Yes, within 24 hours of placing it. Email support@refinedlamps.com with the subject line "CANCEL", or reply to your confirmation email to correct your address.

Returns

What is your return policy?

You have 30 days after receiving your lamp to request a return. Items must be unused and in their original packaging. Contact support@refinedlamps.com to start a return; we'll send a return label and instructions. Full details are in our Refund Policy.

My lamp arrived damaged. What now?

Please email us straight away with your order number and a photo of the damage so we can make it right.

The lamps

Do I need an electrician?

No. Our table and floor lamps plug into a standard wall outlet or run on a rechargeable battery. There is no hardwiring.

Are bulbs included?

It depends on the lamp. Each product page says under "Good to know" whether a bulb is included and which socket it takes.

Which bulb should I buy?

For the soft, warm light these lamps are designed for, choose an LED bulb around 2700–3000K in the socket size listed on the product page.

Contact

Email support@refinedlamps.com. We reply within 24–48 hours, Monday to Friday.